Terms and Conditions
petticrows.com
PREAMBLE
These general terms and conditions of sale are agreed upon between Petticrows, Lda., with its registered office at Rua dos Cactos, 90, 2750-002 Cascais, Portugal, tax identification number 516268490, and contact number +351 219 233 147, hereinafter referred to as the “Company,” and individuals wishing to make purchases through the website petticrows.com, hereinafter referred to as the “User.”
Petticrows, Lda. is a company governed by Portuguese law, engaged in the production and sale of recreational boats and related accessories.
The parties agree that purchases made through the website petticrows.com will be exclusively governed by this contract, excluding any prior conditions available on the website.
ARTICLE 1 – PURPOSE
These general terms and conditions of sale aim to provide and define all necessary information to the User regarding the order, sale, payment, and delivery or provision of services for purchases made on the website petticrows.com.
These terms regulate all the steps required to place an order and ensure the follow-up of this order/service provision between the Contracting Parties.
ARTICLE 2 – ORDER
The User places their order by sending an email to sales@petticrows.com, using the link provided on the website where the “Order Now” button is available.
To place the order, the User must:
a) Include in the email text their personal information, such as name, delivery address, billing information, and shipping method.
b) Indicate the quantity and reference of the product(s).
c) Provide any additional information that may be requested by the Company.
The final confirmation of the order by the User constitutes full and complete acceptance of the prices and descriptions of the products/services available for sale, as well as these General Terms and Conditions of Sale, which will be the only applicable terms to the contract concluded.
The Company will honor orders received online within the limits of available stock. In case of product/service unavailability, the Company commits to informing the User as soon as possible.
The details provided on the invoice are the sole responsibility of the User. The invoice, once issued, cannot be reissued with changes.
Orders are valid for 7 (seven) days unless the order is placed under a promotional campaign with a different validity period. Prices, discounts, promotions, and offers cannot be guaranteed beyond this period. If payment is not received by the Company within this period, the order cannot be validated. Any payment received after this date will be refunded or applied to a new order.
ARTICLE 3 – PAYMENT
On the website petticrows.com, the Company offers the User the following payment methods:
– Credit Card (Visa, Mastercard);
– Multibanco Reference;
– MBway;
– Bank Transfer.
For credit card payments, the debit will be made to the User’s card immediately after order dispatch confirmation. If some ordered products are out of stock, the corresponding value will be credited to the User’s card after the order is closed.
ARTICLE 4 – DELIVERY/AVAILABILITY AND USE
Orders are typically delivered within 10 business days after dispatch. Shipping costs may apply to the order.
Shipping will be made after payment confirmation.
ARTICLE 5 – PRICES
Prices are listed in Euros, including all applicable taxes and fees, taking into account the VAT rate in effect at the time of order payment unless otherwise indicated.
If there is an increase in the price of any product/service, the User will be immediately informed and may choose to receive their order (by paying the difference) or to cancel it.
ARTICLE 6 – CANCELLATION AND RETURN
The cancellation or return process is handled on a case-by-case basis by Petticrows, Lda. The request must be submitted in writing via email to sales@petticrows.com within 14 days of receiving the order or signing the contract. The Company will provide instructions for the cancellation or refund of the payment and/or the return of the merchandise via the same communication channel.
Whenever possible, the refund will be made using the same payment method. However, if this is not possible, the User must provide proof of payment and account or card ownership for the refund to be made by bank transfer.
The Company commits to refunding the User within a maximum of 30 days.
Returned products must be in resale condition, i.e., in the same state in which they were received by the User, without any anomaly or damage.
If the value resulting from the exchange of products in an order is lower or higher than the original order, the Company will inform the User of the adjustment terms.
ARTICLE 7 – PRIVACY POLICY
The processing of your data complies with the legislation on personal data protection. The data, subject to computer processing, will be part of the Company’s database and are intended for registration and presentation of other products and services, as well as institutional information to be made available by the Company.
Providing data is optional, and under the law, you have the right to access, rectify, and delete any data directly related to you, either personally or in writing, to the address indicated on the home page of this website.