Terms and Conditions of Sale

Last updated: October 2026

1. Who we are

These terms apply to sales by Petticrows, Lda., a private limited company incorporated in Portugal:

• Registered office: Rua dos Cactos, 90, 2750-002 Cascais, Portugal
• Registered at the Commercial Registry with the same number as its taxpayer/VAT number (NIPC) 516268490 (VAT: PT516268490)
• Share capital: €10,000
• Workshop and returns: Centro Empresarial Sintra Estoril III, Rua de Pé de Mouro 33, Armazém B, 2710-335 Sintra
• Email: sales@petticrows.com · Telephone: +351 219 233 147 (cost of a national landline call)

2. Scope

2.1 These terms govern the sale of parts, accessories, equipment and related services (“Products”) ordered from us by email, by telephone, through petticrows.com or through our parts shop at parts.petticrows.com (the “Websites”).

2.2 The sale of new or used boats, and boat building or refit work, is governed by a separate written contract. These terms apply to those contracts only where that contract says so.

2.3 By placing an order you confirm that you have read these terms. They are available to download, print and keep on both Websites. We keep a record of each concluded contract and send you its main terms by email.

3. Consumers and business customers

3.1 A Consumer is an individual buying for purposes outside their trade, business or profession. A Business Customer is anyone else, including companies, clubs, associations, dealers and professional teams.

3.2 Sections marked (Consumers) apply only to Consumers. Sections marked (Business Customers) apply only to Business Customers.

3.3 Nothing in these terms limits the rights Consumers have under mandatory law, including the law of the EU country where they live.

4. How a contract is made

4.1 Parts shop. Adding Products to the cart and submitting it sends us a request for a quote. It is not yet a binding order. Before you submit, you can review the cart and correct any errors.

4.2 Email or telephone. You can request a quote at sales@petticrows.com, giving the Products, quantities, billing details (name, address, VAT number if any) and delivery address.

4.3 Our quote. We reply by email with a quote showing the Products, the total price including VAT, delivery costs and any other charges, the expected delivery date and the payment methods. Unless the quote says otherwise, it is valid for 7 days.

4.4 The contract is concluded when you accept the quote in writing or pay it.

4.5 If a Product turns out to be unavailable after the contract is concluded, we tell you without delay and refund any amount paid for it within 14 days.

4.6 Please check your billing details before accepting the quote. Once issued, an invoice can only be corrected as allowed by Portuguese tax rules.

5. Prices and VAT

5.1 Prices are in euros.

5.2 (Consumers) The price you pay is the total in the quote, including VAT at the rate applicable and all delivery charges. Where the parts shop also shows prices without VAT, the price including VAT is shown alongside.

5.3 (Business Customers) Prices on the parts shop are shown without VAT. VAT is added or not according to your VAT status and location, as set out in the quote.

5.4 If we made an obvious pricing error, we tell you before the contract is concluded and you may accept the corrected price or cancel. Once you have accepted a quote, its price does not change.

5.5 For deliveries outside the EU, import duties, taxes and customs fees in the destination country are paid by the customer, unless the quote says otherwise.

6. Payment

6.1 We accept Visa and Mastercard, Multibanco reference, MB WAY and bank transfer.

6.2 Unless agreed otherwise, Products are dispatched once payment is received. Card payments are charged when we confirm dispatch.

6.3 If a quote is not paid within its validity period, it lapses. A late payment is refunded or, if you agree, applied to a new quote at current prices.

6.4 (Business Customers) Agreed credit terms are stated on the invoice. Late payment bears interest at the statutory rate for commercial transactions.

7. Delivery and risk

7.1 We deliver to the address in the quote using the carrier and method stated there. The quote gives an estimated delivery date. Unless agreed otherwise, we deliver within 30 days of the contract.

7.2 If we do not deliver on time, a Consumer may set a reasonable additional period. If we still fail to deliver, the Consumer may terminate the contract and receive a full refund without delay.

7.3 (Consumers) Risk of loss or damage passes to you when you, or someone you name other than the carrier, take physical possession of the Products.

7.4 (Business Customers) Risk passes when the Products are handed to the carrier, unless the quote states an Incoterm.

7.5 Please check the parcel on delivery and note visible damage on the carrier’s delivery note where possible. This helps us claim against the carrier. It does not affect your legal rights.

7.6 Products remain our property until paid in full.

8. Right of withdrawal (Consumers)

8.1 You may withdraw from the contract within 14 days without giving any reason, under Decree-Law 24/2014. The period ends 14 days after the day on which you, or someone you name other than the carrier, take physical possession of the Products. For an order delivered in several parcels, it runs from receipt of the last one. For services, it runs from the day the contract is concluded.

8.2 How to withdraw. Before the period ends, tell us clearly that you are withdrawing: by email to sales@petticrows.com or by post to our registered office. You may use the model form in the Annex, but you don’t have to. We will acknowledge your withdrawal by email.

8.3 Returning the Products. Send the Products back to Centro Empresarial Sintra Estoril III, Rua de Pé de Mouro 33, Armazém B, 2710-335 Sintra without undue delay, and no later than 14 days after telling us you are withdrawing. You pay the direct cost of returning them, unless we agree otherwise.

8.4 Refund. We refund all payments received from you, including the cost of standard delivery, within 14 days of being told of your withdrawal. We may hold the refund until we receive the Products back or you show proof of having sent them, whichever comes first. We refund using the same payment method you used, unless you agree otherwise, at no cost to you. If you chose a delivery method more expensive than our standard one, we refund only the standard cost.

8.5 Condition of the Products. You may handle the Products as you would in a shop to check their nature, characteristics and functioning. You are liable only for any loss in value caused by handling beyond that.

8.6 Exceptions. The right of withdrawal does not apply to:

• Products made to your specifications or clearly personalised: for example sails, covers, spars or rigging made or cut to measure, or parts modified or fitted at your request
• sealed Products that are unsuitable for return for health or hygiene reasons, once unsealed after delivery
• services fully performed, where you expressly asked us to start during the withdrawal period and acknowledged that you would then lose the right

8.7 If you asked us to start a service during the withdrawal period and then withdraw, you pay a share of the price proportionate to what was supplied up to that point.

9. Returns by Business Customers

9.1 Business Customers have no statutory right of withdrawal. We may accept the return of unused standard Products in resale condition, at our discretion, if you ask in writing within 14 days of delivery.

9.2 Agreed returns are sent at your cost. We may deduct a restocking charge, stated when we accept the return. Made-to-measure and special-order Products cannot be returned.

10. Legal guarantee and warranty

10.1 (Consumers) Under Decree-Law 84/2021, we are responsible for any lack of conformity of new Products that appears within 3 years of delivery. A defect that appears within 2 years of delivery is presumed to have existed at delivery. For used Products, the period may be reduced to 18 months, but only if agreed in writing in the quote.

10.2 (Consumers) If a Product is not in conformity, you are entitled, free of charge, to have it repaired or replaced. If that is impossible or disproportionate, not done within a reasonable time, or the defect is serious, you may ask for a price reduction or terminate the contract. Within 30 days of delivery, you may instead ask for immediate replacement or terminate the contract. Repairs and replacements are normally completed within 30 days.

10.3 To make a claim, contact sales@petticrows.com with your order number, a description of the problem and photos where helpful. If we ask you to send the Product back, we pay the cost of doing so.

10.4 The guarantee does not cover wear and tear from normal use, damage from accident, misuse, incorrect fitting by others, lack of maintenance, racing damage or modifications made without our agreement.

10.5 Any manufacturer’s commercial guarantee applies in addition to your legal rights and never replaces them.

10.6 (Business Customers) We warrant Products against defects in materials and workmanship for 12 months from delivery. Inspect Products on receipt and report defects in writing promptly, no later than 8 days after you discover them. Our obligation is limited, at our option, to repair, replacement or a refund of the price of the defective Product.

11. Liability

11.1 Nothing in these terms excludes or limits our liability for death or personal injury, for fraud or wilful misconduct, for gross negligence, or any other liability that cannot be excluded under Portuguese law, including Decree-Law 446/85 on standard contract terms and product liability law.

11.2 (Consumers) We are liable for foreseeable loss caused by our breach of these terms or our negligence. We are not liable for loss that was not foreseeable when the contract was made.

11.3 (Business Customers) Subject to 11.1, our total liability under or in connection with a contract is limited to the price paid for the Products concerned. We are not liable for indirect or consequential loss, including loss of profit, loss of prize money, regatta entry fees or loss of use.

11.4 Racing and sailing involve inherent risks. Products must be fitted, used and maintained as instructed and by competent people. Where we supply fitting instructions or rigging guides, follow them.

12. Parts shop account

12.1 You can create an account on the parts shop to save your details and see past quotes. Keep your password confidential and tell us if you think someone else has used your account.

12.2 You can close your account at any time by emailing sales@petticrows.com. We may suspend an account used fraudulently or in breach of these terms.

13. Website content

The text, photographs, drawings, rigging guides, logos and other content of the Websites belong to Petticrows, Lda. or its licensors. You may view and print them for personal use. Any other copying or commercial use needs our written permission. Product photos are illustrative; the description in the quote prevails.

14. Personal data

We process your personal data as described in our Privacy and Cookie Policy, available on this website. It forms part of the information we give you but is not a contractual term.

15. Complaints and dispute resolution

15.1 Please contact us first at sales@petticrows.com. We aim to reply within 10 working days.

15.2 Complaints book. You may file a complaint in the electronic complaints book at www.livroreclamacoes.pt.

15.3 (Consumers) Alternative dispute resolution. If a dispute is not resolved, you may refer it to one of the following consumer arbitration centres, under Law 144/2015:

• Centro de Arbitragem de Conflitos de Consumo de Lisboa · Rua dos Douradores 108–116, 2.º, 1100-207 Lisboa · www.centroarbitragemlisboa.pt
• CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo · www.cniacc.pt

More information is available on the Consumer Portal at www.consumidor.gov.pt. Consumers living in another EU country can get free help from their national European Consumer Centre.

16. Governing law and courts

16.1 These terms and each contract are governed by Portuguese law.

16.2 (Consumers) You keep the protection of the mandatory rules of the country where you live. You may bring proceedings in the courts of Portugal or of the EU country where you live.

16.3 (Business Customers) The courts of the district of Cascais (Comarca de Lisboa Oeste) have exclusive jurisdiction.

17. Final provisions

17.1 We may update these terms. The version in force when you accept a quote applies to that contract.

17.2 If any provision is found invalid, the rest remains in force.

17.3 Contracts are concluded in English. If we provide a translation, the English version prevails, except where mandatory consumer law requires otherwise.